Terms of service
Terms of Service
Plain language where possible. Everything you need to know about doing business with us.
Who We Are
This website, www.EcoSmartApplianceParts.com (the "Site"), is operated by EcoSmart Appliance Parts ("EcoSmart," "we," "us," or "our"). We sell professionally reconditioned appliance control boards shipped from Utah, USA.
These Terms of Service ("Terms") govern your use of the Site and any purchase you make through it. They apply to all visitors, customers, and anyone else who accesses or uses the Site — whether you're an individual consumer or purchasing on behalf of a business.
We reserve the right to update these Terms at any time. Changes take effect immediately upon posting. Your continued use of the Site after any update constitutes acceptance of the revised Terms.
Products & Descriptions
What We Sell
EcoSmart sells reconditioned appliance control boards. Every board is professionally inspected, tested at the component level, repaired where necessary, and verified before shipping. Boards are heat-sealed in ESD static-protective bags prior to dispatch.
Accuracy of Listings
We make every effort to ensure product descriptions, part numbers, and compatibility information are accurate. However, part number compatibility can vary by appliance model, manufacture date, and configuration. It is your responsibility to verify that a part number matches your specific appliance before ordering.
Not sure? Send us a photo of your board before ordering — we'll confirm compatibility for free, no obligation.
- Product images are representative and may not exactly match every unit shipped
- We reserve the right to correct errors in pricing or descriptions at any time
- Availability is subject to change without notice
Orders & Payment
Placing an Order
By placing an order, you represent that you are at least 18 years of age, are authorized to use the payment method provided, and that the information you submit is accurate and complete.
Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to refuse or cancel any order at any time for any reason, including but not limited to product availability, errors in pricing or product descriptions, or suspected fraud.
Pricing & Payment
- All prices are listed in US dollars and are subject to change without notice
- Payment is due in full at the time of order
- We accept major credit cards and any payment methods displayed at checkout
- You are responsible for any applicable taxes, duties, or customs fees
Business Purchases
If you are purchasing on behalf of a business, you represent that you have authority to bind that business to these Terms, and "you" refers to both you individually and the business entity.
Shipping
- We ship to the contiguous United States (lower 48 states) only. We do not ship to Alaska, Hawaii, or U.S. territories at this time
- Orders ship via USPS Priority Mail from Utah, USA — estimated delivery 2–5 business days
- Shipping times are estimates only and are not guaranteed
- Risk of loss and title for products pass to you upon delivery to the carrier
- We are not responsible for delays caused by the carrier, weather, or circumstances outside our control
- If your shipment is lost or damaged in transit, contact us and we will work with you to resolve it
Warranty
What's Covered
Every EcoSmart board comes with a 6-month limited warranty from the date of your order. If your board fails due to a defect in our reconditioning work within this period, we will repair or replace it at no charge.
- Coverage period: 6 months from order date
- Remedy: repair or replacement only — no cash refunds under warranty
- Warranty does not reset or extend after a claim is fulfilled
What's Not Covered
- Damage caused by improper installation, misuse, or electrical surges
- Boards with missing EcoSmart identification markings or upgraded components
- Boards that have been tampered with or repaired by a third party
- Normal wear and tear
- Consequential or incidental damage to your appliance or property
This warranty gives you specific legal rights. You may also have other rights which vary by state.
Returns & Refunds
Returns are governed by our Return Policy, which is incorporated into these Terms by reference. Key terms:
- 30-day return window from order date — all sales final after 30 days
- Boards must be uninstalled and returned in original ESD bag and packaging
- Defective returns: EcoSmart pays return shipping, no restocking fee
- All other returns: customer pays return shipping + restocking fee of shipping cost plus 10–50% depending on condition
- Refunds issued to original payment method only
- Return authorization required — do not ship without contacting us first
See our full Return Policy for complete details.
Limitation of Liability
⚠ Important — Please Read
To the fullest extent permitted by applicable law, EcoSmart's total liability to you for any claim arising out of or relating to these Terms or your purchase — regardless of the form of action — is limited to the purchase price you paid for the order giving rise to the claim.
EcoSmart is not liable for any of the following, even if we have been advised of the possibility of such damages:
- Damage to your appliance, property, or any connected systems
- Food spoilage, loss of use, or any costs arising from appliance downtime
- Labor costs, installation costs, or service fees paid to third parties
- Incidental, consequential, special, punitive, or indirect damages of any kind
- Losses arising from a board that does not resolve your appliance issue
Disclaimer of Warranties
Except for the express limited warranty described in Section 5, this Site and all products are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for incidental or consequential damages, so some of the above may not apply to you.
Intellectual Property
All content on this Site — including but not limited to the EcoSmart name and logo, product descriptions, photographs, graphics, text, and the overall look and feel of the Site — is the property of EcoSmart Appliance Parts and is protected by applicable intellectual property laws.
- You may not use the EcoSmart name, logo, or any Site content for commercial purposes without our express written permission
- You may not reproduce, distribute, modify, or create derivative works from any Site content
- Third-party brand names and part numbers referenced on this Site (GE, LG, Samsung, Whirlpool, etc.) are the property of their respective owners. Reference to these brands is for compatibility identification purposes only and does not imply affiliation or endorsement
Disputes & Arbitration
Binding Arbitration — Please Read Carefully
Any dispute, claim, or controversy arising out of or relating to these Terms or your use of this Site or any purchase — including questions about the existence, validity, or termination of these Terms — shall be resolved by binding individual arbitration rather than in court, except as set forth below.
Arbitration shall be conducted by a mutually agreed-upon arbitration service under its applicable rules. The arbitration shall take place in Utah, or by remote hearing if both parties agree. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
You and EcoSmart each waive the right to a jury trial and the right to participate in a class action or class arbitration.
Exceptions
The following are not subject to arbitration and may be brought in any court with proper jurisdiction:
- Claims that qualify for small claims court
- Claims seeking emergency injunctive or other equitable relief to protect intellectual property rights
Informal Resolution First
Before initiating arbitration, you agree to contact us at support@ecosmartapplianceparts.com and give us a reasonable opportunity — at least 30 days — to resolve the dispute informally. Most issues can be resolved quickly with a direct conversation.
Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law provisions. To the extent any dispute proceeds in court rather than arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Utah.
General Provisions
Prohibited Use
You agree not to use this Site or its content to:
- Violate any applicable laws or regulations
- Submit false, misleading, or fraudulent information
- Interfere with the Site's operation or security
- Harvest or collect information about other users
- Resell products purchased from EcoSmart without our written permission
Indemnification
You agree to indemnify, defend, and hold harmless EcoSmart Appliance Parts and its owners, employees, and agents from and against any claims, liabilities, damages, losses, and expenses — including reasonable legal fees — arising out of your use of the Site, your violation of these Terms, or your violation of any third-party rights.
Severability & Entire Agreement
If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.
These Terms, together with our Return Policy and Privacy Policy, constitute the entire agreement between you and EcoSmart regarding your use of the Site and supersede all prior agreements.
No Waiver
Our failure to enforce any provision of these Terms shall not be construed as a waiver of our right to enforce it in the future.
Questions About These Terms?
We're real people. If something here is unclear or you have a concern, reach out — we'd rather resolve it directly.
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